MollyCharms Policies and Procedures
Ordering and Processing Information: Please use the order form on the CONTACT US page to place your order or for more information. Orders are processed 2-4 weeks from confirmation of the order placed, although I often process sooner, and can rush orders if necessary.
I answer emails and messages as quickly as I can, usually within 24-48 hours, please allow for a bit longer during busier seasons such as Mother's Day, Graduations and Christmas. Please message me again if you have not heard back from me within a few days. Also, remember to check your junk mail for my response as sometimes they end up there.
Please contact me if you are in need of a status update after your order is placed. You will be notified the moment your order is ready :)
If you are in need of your order for a special occasion, please make note of it. I am happy to work with you to get your order done for that date.
Payment Options: Payment can be made via email transfer, paypal, or cash. New payment options are coming soon.
PICK UP: Pick up can be made here at my home at a prescheduled time. During high volume times I schedule "open" hours to welcome drop ins for order pick ups. Those hours are posted on my facebook page (click link below) and vary from week to week.
https://www.facebook.com/pages/MollyCharms-Jewellery/345204232159431
Another pick up time can be arranged if those hours don't work for you.
MAILING your order: Please let me know if you will need your order mailed, and add that to your processing time. Your order will be mailed after payment is received. Snail mail is an additional $5 and often takes approx. 5 business days in Atlantic Canada, but sometimes takes longer. Your order will not have a tracking number or insurance and you must assume the risk.
SHIPPING your order: Within Atlantic Canada, shipping is $12 for 2-3 day insured and tracked shipping. Central Canada is $18 for 2-3 day insured and tracked shipping. Further info to come on other destinations, or email me for a quote.
Repairs: Your custom piece is guaranteed! :) I will repair or replace any damaged piece that resulted from my workmanship 3 months from date of purchase. Chains are also guaranteed for 30 days. Silver and other metals naturally tarnish with climate, lotions, and time. Your piece can be kept clean using a silver polishing cloth available through me or at a local jewellery store. If your piece needs a good cleanin', I can do that here for you, please contact me.
Please email your details, or with any questions you have and we can get your order started! :)
Ordering and Processing Information: Please use the order form on the CONTACT US page to place your order or for more information. Orders are processed 2-4 weeks from confirmation of the order placed, although I often process sooner, and can rush orders if necessary.
I answer emails and messages as quickly as I can, usually within 24-48 hours, please allow for a bit longer during busier seasons such as Mother's Day, Graduations and Christmas. Please message me again if you have not heard back from me within a few days. Also, remember to check your junk mail for my response as sometimes they end up there.
Please contact me if you are in need of a status update after your order is placed. You will be notified the moment your order is ready :)
If you are in need of your order for a special occasion, please make note of it. I am happy to work with you to get your order done for that date.
Payment Options: Payment can be made via email transfer, paypal, or cash. New payment options are coming soon.
PICK UP: Pick up can be made here at my home at a prescheduled time. During high volume times I schedule "open" hours to welcome drop ins for order pick ups. Those hours are posted on my facebook page (click link below) and vary from week to week.
https://www.facebook.com/pages/MollyCharms-Jewellery/345204232159431
Another pick up time can be arranged if those hours don't work for you.
MAILING your order: Please let me know if you will need your order mailed, and add that to your processing time. Your order will be mailed after payment is received. Snail mail is an additional $5 and often takes approx. 5 business days in Atlantic Canada, but sometimes takes longer. Your order will not have a tracking number or insurance and you must assume the risk.
SHIPPING your order: Within Atlantic Canada, shipping is $12 for 2-3 day insured and tracked shipping. Central Canada is $18 for 2-3 day insured and tracked shipping. Further info to come on other destinations, or email me for a quote.
Repairs: Your custom piece is guaranteed! :) I will repair or replace any damaged piece that resulted from my workmanship 3 months from date of purchase. Chains are also guaranteed for 30 days. Silver and other metals naturally tarnish with climate, lotions, and time. Your piece can be kept clean using a silver polishing cloth available through me or at a local jewellery store. If your piece needs a good cleanin', I can do that here for you, please contact me.
Please email your details, or with any questions you have and we can get your order started! :)